Pawmi — Support

Adopt. Love. Belong.

Pawmi matches people with rescue pets in Malaysia. If something is not working, or you want an account or a listing removed, write to jinzhang@cortexbizsolution.com and we will reply.

Common questions

How do I delete my account?: In the app: Profile → Settings → Delete my account. This removes your profile, saved pets, applications, diary entries and health records. It cannot be undone, and you do not need to contact us to do it.
How do I report a listing or a person?: Open the pet's page and tap the flag in the top bar, or open a conversation and use Report. You can also block someone, which hides their messages from you. Every report reaches a human.
Why am I seeing pets from one city?: Pawmi orders the feed by the city on your profile. It never asks for your device location. Change the city in Profile → My Profile, or use the filter on the Home screen to look elsewhere.
I applied to adopt. What happens next?: The rescue reviews your application and replies in the app. You can follow each stage — submitted, under review, shortlisted, meet & greet, home check, approved — on the Applications screen.
Does Pawmi send push notifications?: Not yet. Notifications are in-app only, so check the bell on the Home screen for anything waiting.
Are you a rescue that wants to list pets?: Write to us and we will set your organisation up with a dashboard for listing pets and managing applications.

Contact

jinzhang@cortexbizsolution.com — for support, data requests, and anything urgent about an animal's welfare.